Katrina Cuthell
Partner,
About Katrina
Expertise
Katrina is a member of our Financial Services and Customer practices with a focus on customer strategy, customer experience, loyalty, enterprise agile, and digital transformations.
Katrina has significant experience in retail and business banking, and across the payments value chain for both issuers and acquirers. She also works with clients on loyalty and rewards – helping them to design new programs or transform existing ones.
Katrina has more than 20 years of management consulting experience in both Australia and the UK.
She holds a Ph.D. in Finance from the University of Edinburgh (UK) and a Bachelor of Commerce from the University of Canterbury (New Zealand).
Bain Partner Katrina Bradley shares the four steps companies can take to effectively meet customer expectations with episodes while driving out cost and complexity in their business.
Recent Insights
- “Customer Behavior and Loyalty in Banking,” Webinar, August 2023
- “How climate change could hit your mortgage,” Financial Review, April 2023, Financial Services
- “New study from Bain & Company reveals eroding loyalty among banking customers as they increasingly turn to digital-native and neobanks for ancillary services,” Press release, March 2023
- “Customer Behavior and Loyalty in Banking: Global Edition 2023,” Report, March 2023
- “Banking M&A,” M&A Report, January 2023, Report