Priscilla Dell'Orto
Partner,
Head of our Asia Pacific Customer practice, with extensive experience advising financial services clients on strategy and customer-centric transformation.
About Priscilla
Expertise
Highlights
- Greater China Champion, Customer practice
- Private equity diligence and partner screening expert
- 10+ years’ global firm experience
Priscilla Dell’Orto is the head of our Asia Pacific Customer practice and an active member of our Financial Services practice.
Since joining us in 2010, Priscilla has honed expertise across the customer spectrum, specializing in customer experience, including the Net Promoter System® and NPS Prism, customer journey design, customer-led growth and digital transformation.
Her recent case work, in partnership with life insurance, banking and private equity clients, has also included Agile initiatives, operating model, market entry, IT strategy and cost transformation.
Prior to joining us, Priscilla worked in strategic planning for a leading automotive manufacturer in France and Germany.
She holds an MBA from the New York University Stern School of Business and a bachelor’s degree from Bocconi University.
Recent Insights
- “Customer Behavior and Loyalty in Banking,” Webinar, August 2023
- “Using AI to Build Stronger Connections with Customers,” HBR.org, August 2023, Article
- “Bain & Company expands pioneering Stratos initiative for C-suite women in financial services to Asia-Pacific, building on highly successful EMEA launch,” Press release, July 2023
- “Realizing Full-Potential Marketing in Financial Services,” Webinar, June 2023
- “The Unbeatable Strategy That Too Many Leaders Miss,” Webinar, April 2022