Christy de Gooyer
Practice Vice President, Global Banking,
Leader in the firm's Global Banking practice with a particular focus on strategy, retail banking, consumer insights and customer experience.
About Christy
Expertise
- Leader in the Global Financial Services practic
- Broad experience across multiple banking sub-sectors
- 25+ years of firm experience
Christy de Gooyer is a member of our Global Banking Practice.
Christy is responsible for the Banking practice’s knowledge management, operations, marketing and intellectual property development. She leads the development of Bain’s Banking Data Assets and Bain’s annual Global Retail Banking consumer insights surveys.
Christy joined Bain in 1995, and worked for clients in the retail banking, life insurance and asset management industries, as well as the consumer retail and consumer electronics industries.
During Christy’s tenure at Bain she has worked on many types of assignments, including cases in business unit strategy, corporate strategy, customer experience, sales force management, customer retention and retail store experience.
Prior to joining Bain, Christy earned a Bachelor of Applied Science in industrial engineering, with honors, from the University of Toronto. She has an MBA from INSEAD in France, where she graduated with distinction. Christy and her spouse Martin have 4 teenage sons. She enjoys skiing, hiking and running.
Recent Insights
- “Not a Banking Crisis, but a Battle for Street Cred ,” Brief, May 2023
- “In a Time of Disequilibrium, Banks Face New Liquidity Challenges,” Data Briefing, April 2023, Report
- “Customer Behavior and Loyalty in Banking: Global Edition 2023,” Report, March 2023
- “Banks Are Revving a Second Engine for Growth,” Brief, February 2023
- “Can Consolidation, Fee Growth, and Other Moves Reverse European Banks’ Decline?,” Brief, September 2022